GMG Policy Statement

Sales Terms and Policies

Effective 2013

New Customer: 

To place an order with GMG Inc. for the first time you need  to have a Sales Tax Id #. Next step is to open an account with us by going to: “My Profile” and “Register”. After you register, we will be notified and we will activate your account. After getting a confirmation email saying that you were approved, you will be able to place orders online. You can contact us at answers@tgmg-glass.com or call us at 877-630-8464 with any inquiries.

Placing Orders: 

You can place your order online at www.gmgglass.com or by emailing to orders@tgmg-glass.com. If you prefer to email us directly, a Credit Card Authorization form will be provided to fill out, and your credit card information will be stored safely for future orders.  Payment must be received immediately by Credit Card (Visa, MasterCard, American Express or PayPal (you can use PayPal even if you don’t have an account with them). NO minimum  but ordering in sets is preferred.                      

Prices:                     

All wholesale prices are in our Price List (for website, you must be logged in to see the product prices) along with a discount when you order by the case.

Packaging:            

All our products come packaged in white or brown cartons. Most items are packaged in sets of either 1, 2 or 4 and should be ordered this way. The glasses are very well packed in foam peanuts and corrugated boxes.

Delivery Terms:       

We ship from our warehouse at 355 Alba Blvd., Lawrenceville, Georgia 30043 to the continental US, Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Canada. Our carrier of choice is UPS.

Shipping/Freight Charges:      

Flat Rate shipping:

  • $13.50 for orders between $ 0.01- $49.99
  • $17.00               between $50.00 - $99.99
  • Orders over  $100.00 will be charged 15% of the total amount.

DO NOT PLACE YOUR ORDER THROUGH THE WEBSITE if your order requires expedited shipping, or the the shipping address is for AK, HI, Puerto Rico, US Virgin Islands, and Canada!

A shipping estimate is going to be provided for you.  For orders shipped via Freight (on a pallet) we will provide a Freight Quote before shipping.

Shipping Time:        

Turn around time is typically 2 - 3 business days from the time we receive your order. Transit time depends on where products are being shipped, but is usually 3-5 business days if going GROUND.

Back Orders:          

Backorders can be placed for out of stock merchandise only if you email or call us. You cannot place anything on backorder on the website. We ship all backorders upon the arrival of merchandise from Romania.

Claims:                    

GMG offers 100% GUARANTEE for any BREAKAGE in shipment or DEFECTIVE  ITEMS !

All claims MUST be made within ten (10) business days of receipt, documented with a picture for the broken item. For orders going to any place other than continental US, breakages are covered only if insurance is purchased for shipping and the breakage is documented by pictures of the items and the condition of the package.

We issue replacements, credits or refunds. A return label for UPS may be issued for defective merchandise. Replacements are always shipped via regular GROUND shipping. Please e-mail claims to orders@tgmg-glass.com.

Return Policy:         

Any product returns for reasons other than breakages in transit or defects may be returned at customer’s expense. Only cost of products will be refunded. Customer will incur all shipping charges.

Gift Message:

FREE : Gift Messages can be  typed on the packing list accompanying your order at no charge.

DO NOT PLACE YOUR ORDER THROUGH THE WEBSITE for all of the following requests (Rush orders, Gift Wrap, Gift Card) please email your order directly at orders@tgmg-glass.com.

Rush Orders:           

During the months of November and December we can rush ship an order same day guaranteed for a fee of $10.00. Rush orders must be received by 2:30pm EST STD time to qualify for same day guaranteed shipping.

Gift Wrap:               

Gift wrapping (birthday, wedding and holiday) is available for $4.00 per set.

Gift Card:                

A hand written or printed Gift Card with your message may be added to an order for $3.00

   

The GMG, Inc. staff is available Monday through Friday from 8:30 a.m. to 4:00 p.m. EST STD time to assist you.

Quality

Georgia Marketing Group is committed to providing our customers with products of excellent quality at economical cost and delivered on time. It is our goal to do things right the first time and every time.

Environment

Excellence in environmental performance and contribution to sustainable economy is our goal. We are constantly striving for continuous improvement to achieve and maintain the highest level of environmental performance through development of eco-friendly products and technology as well as waste minimization, recycling and conservation of resources.

Vision Statement

While participating in the North American glass industry our Vision is to earn the privilege of being:

  • The Supplier of choice
  • The Employer of choice
  • The Customer of choice
  • The Investment of choice